Frequently Asked QuestionsSome clients may have questions about our professional residential and commercial cleaning services. And, with those clients in mind, here is a common "Frequently Asked Questions" section. Should you have a questions not listed here, please do not hesitate to call our office for specific information.
How can I trust Superior Cleaning Services? (top)
We are locally recognized as a company providing superior cleaning services. Our cleaning experts enjoy an unparalleled reputation for providing not only quality, but also reliability and value-added services. Each cleaning team includes three fully-bonded, insured, and uniformed experts who are closely supervised. You, as a client, will always have access to our main office via telephone, fax, or e-mail to discuss your cleaning services needs.
Who do you hire as cleaning experts to service my cleaning request? (top)
Our cleaning experts are thoroughly trained, fully-bonded and insured before stepping into our services. Our cleaning experts respect clients' property by never taking any goods, never smoking, nor using the clients' appliances during home cleanings. And each employee takes pride in their work, receiving regularly updated training and supervision to ensure quality services.
Are you bonded, licensed, and insured to perform residential/commercial cleaning services? (top)
Yes. We are fully licensed, bonded and insured, and we also carry Workplace Safety insurance. Your possessions are insured while the cleaners are in your home. Our cleaners are insured against accidental or workplace injury while on your property. With an independent cleaner, you're responsible. Independent cleaners neglect to carry any insurance even though they are mandated by law.
What should I do before a home cleaning service? (top)
To make our house cleaning services more efficient, we ask that you pick up clothing, toys and other household items prior to a cleaning service visit from our team of expert cleaners.
Do I have to be at home when your team comes to clean my house? (top)
Many clients are present for the first cleaning to provide guidelines to our cleaning experts, but you do not have to be there. You can leave the house after letting our team in your premises and giving them directions. For added security, if prior arrangements are made to have the keys available in your absence, only the cleaning team assigned to provide your service will have access to the keys. Our cleaning experts are very professional and reliable; you can feel safe with us. And for your peace of mind, if you do not want to leave your keys, special accommodations can be made.
How do I pay for the cleaning services? (top)
Payment is due on the day of your scheduled cleaning service. We can accept cash or checks. When paying by check or cash, most clients find it convenient to leave the previously agreed payment on the kitchen table. Checks are made payable to "Superior Cleaning Services".
Why do I need a customized quote? (top)
Every house, building, office, or commercial premises, as well as cleaning needs and requirements are different. And, for the same reason, we approach each client on an individual basis. Our cleaning services are customized to fit your needs and your budget.
Do I need to provide any cleaning products, supplies or equipment? (top)
For your convenience, we supply the cleaning products as well as all required cleaning supplies and equipment. We utilize only the best products and professional equipment for in-depth cleaning. However, if requested and provided, we are happy to clean with your preferred products